Successfully Dealing with Difficult People, Including Remotely: The 5 Most Difficult Types of People and How to Effectively Approach Them

Description

We all have to deal with so-called “difficult people”. What causes someone to be “difficult”? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others, or even resist us silently? Come laugh, listen, and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!

Area Covered In The Webinar

• A systematic model for problem-solving, including how to deal effectively with difficult people
• Facilitating even more effective team-building
• Rallying our team members to help us deal more effectively with difficult people
• How to give Team Members a business “road map” that’ll keep them headed in the right direction
• How to create crystal-clear procedures that off-site staff will follow to the letter
• Fostering “friendly” competition between Team Members . . . could this be doing your company more harm than good?
• How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy from a distance
• The actions you must take if you want to significantly slow down the email and phone call blizzard from Team Members
• Why people resist us
• How to deal effectively with those who resist us
• Insights into understanding the 5 most prominent types of “difficult people”
• How to deal more effectively with anyone who causes us difficulty